Posts by Thomas Moore
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…
Read MoreEnhancing Security in International Voice Communication: The Case for Cloud Migration
Enhancing Security in International Voice Communication: The Case for Cloud Migration International voice communication plays a pivotal role. However, as organizations expand their global customer base, they face growing security challenges in maintaining resilient and secure voice systems. The transition to cloud-based solutions offers new opportunities for enhanced security and operational efficiency. Our recent State…
Read MoreTransforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar
Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, “Transforming Voice in the Cloud,” featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best…
Read More7 AVOXI Voice Management Software Features That Are Better With Scale
7 AVOXI Voice Management Software Features That Are Better With Scale For multinational businesses, effective voice conversations with their diverse customer base are critical to delivering great customer service and nurturing long-term relationships. . AVOXI’s cloud voice platform, uniquely designed to cater to enterprise content center environments, offers a comprehensive suite of features designed to…
Read MoreAVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects
AVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects For companies that rely on phone-based customer service, sales, or support, their phone numbers are often tied to their brand identity and to delivering exceptional customer experience. As such, when a business switches voice providers, ensuring a smooth transition of these numbers is…
Read MoreVoIP vs. SIP: Key Differences, Benefits, and How to Choose
VoIP vs. SIP: Key Differences, Benefits, and How to Choose If you’re looking to modernize your business communications, chances are you’ve come across the terms VoIP and SIP. While they’re often mentioned together, they serve different roles—and understanding how they work can help you choose the right setup for your needs. Voice over Internet Protocol…
Read MoreHow to Use Call Center Monitoring to Improve Performance
How to Use Call Center Monitoring to Improve Performance Since customer expectations are now higher than ever, a well-structured call center monitoring system can mean the difference between a seamless experience and a frustrating one. Consider this, eduMe shares that “86% of buyers are willing to pay more for a great customer experience.” But customers…
Read MoreThe Definitive Guide to SIP Trunking in the USA and Beyond
The Definitive Guide to SIP Trunking in the USA and Beyond Traditional phone systems are quickly disappearing, leaving businesses looking for more flexible, cost-effective communication solutions. That’s where Session Initiation Protocol (SIP) trunking comes in. This modern telecommunication technology routes voice calls over the Internet and offers significant advantages over outdated phone lines, including scalability,…
Read MoreHow to Enhance Multinational Communications with Cloud VoIP
How to Enhance Multinational Communications with Cloud VoIP Managing business communications across multiple countries is no small feat. With teams, customers, and stakeholders spread across continents, maintaining reliable voice communications can often feel like a logistical nightmare. That’s where cloud VoIP comes in. Cloud VoIP solutions have shifted the way multinational enterprises handle voice communications.…
Read More5 Signs You’re Managing Too Many Voice Providers
5 Signs You’re Managing Too Many Voice Providers Editor’s Note: This piece has been updated since its original publication. Many global companies have multiple voice carriers that provide their coverage around the world. This is typically not by design but rather due to previous voice purchases at the local level, geographic expansion, and mergers and…
Read More
